Blog > December 2011 > Windows Phone 7.5: Day 4

Windows Phone 7.5: Day 4

Messenger problems

I've had a problem since I first setup my Windows Phone 7.5 that I couldn't get Messenger to connect, which also meant Facebook chat wouldn't work. Although I didn't have this feature, particularly built into the messages hub, on any of the other platforms I'd used, I still wanted to get it to work. 

Frustratingly, all of the help online from other people babbles on about "add your facebook account to your windows live account through" - Yes, my account is already linked, but I can't sign into messenger, nevermind facebook. You shouldn't have to have a facebook account linked to sign into Windows Live Messenger.

Further more, I couldn't sign into Windows Live Web Messenger! Taking Windows Phone 7.5 out of the equation, this had to be an account problem, not a problem with the phone.

I posted onto the Windows Live Messenger support forums, but didn't get an answer. So after a few days now, was determined to fix this myself. Others had warned me that signing in with the same account that I use for Office 365 as my Windows Live account would cause problems, I hadn't done that... so that's that ruled out. 

I investigated my account and noticed that I had my Windows Live ID linked to another, that other ID could sign into Web Messenger fine, so I wondered if that may have been the problem. Some sort of hand-off thing, my account designating my linked account as the messenger account or something? So I removed the link between the accounts. Still no good. 

Eventually decided to see if I can sign in with the desktop client (I hadn't tried that so far as I normally don't use Windows Live Messenger). When I signed in, it said my account had been updated and needed further action, with a link to a webpage of further information. 

Basically, since we setup Office 365, the Lync Onine portion claimed my domain name. So any Windows Live Passports ending could no longer use Windows Live Messenger. The only option if I wanted a Windows Live account, retaining my links to Facebook, Twitter, LinkedIn and so on, as well as the calendar and contacts that I've built up over the years... was to change my Windows Live ID... sounds easy enough right? Well, yes... it was easy to change the ID on my account... but it was when I came back to my Windows Phone 7.5 that the difficulty started. 

Windows Phone detected that my account had changed and that I needed to do something, but id didn't give me the option to modify the account. Not a problem I thought, I'll remove the account, and re-add it. Not so simple! Turns out, the only way to remove the primary Windows Live account is a complete factory reset. 

Yes, my e-mails, contacts and calendar are all in the cloud so lets do this. A couple of taps and a few seconds later and I'm back to a clean phone. A few seconds more and my accounts are back on, but throughout there's no option to restore apps that I had previously installed. I had to remember which apps I had installed. Fortunately, installing apps is quick and fairly painless. 

So a reboot and re-setup later (roughly 1/2 hour) I'm back up and running, AND I have Windows Live Messenger working AND Facebook Chat. I've made use of the Windows Live Messenger to have a chat with my dad who lives in the next town. Making me more accessible, and making it easier for me to engage with friends and family. 

I think that the mssenger feature is fantastic, but I think that Microsoft have to make it easier to change the Windows Live ID on the phone without requiring a factory reset. I would imagine the thinking behind this was that if someone buys apps against ID 'a' then removes that account and adds ID 'b' then user 'b' isn't necessarily licensed to use the apps that they've bought. What I don't get though is that each Windows Live ID has a unique ID behind the scenes which is independent of your e-mail address/username. Why can't the phone keep a handle on that instead, and allow, or even automatically update, the e-mail address/username on the phone?

I think Apple win points here from the end-user's perspective. Apple allow multiple Apple IDs to be used with each device, and it checks the licensing when there are updates available. You can only get the updates if you sign in with the account that you purchased the app with. Furthermore, Apple allow you to change your Apple ID's e-mail address, password and everything without any real problem. If you bought using but later changed it to (not a new account, but a change to the e-mail/username on the same account) then it'll allow you to sign out with the old e-mail address, sign in with the new, and continue to receive the updates for the apps that you've previously bought. 

Don't get me wrong, I've had problems with Apple's IDs in the past, but not related to this, and I think that what theirs allows you to do in this instance is better. A little frustrating that I can't have both a Windows Live Messenger and Microsoft Lync user from the same domain at the same time (my scenario was - Windows Live Messenger and - Microsoft Lync). 

OK, I've posted this a little late, so there'll be another blog post later today to make up for it! :)
Posted: 17/12/2011 09:58:33 by Kurt Farrar | with 0 comments
Filed under: Office 365, Windows Live, Windows Phone 7.5, Apps, iOS, Lync, Microsoft, Apple

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